Privacy Policy
Covers how we collect, store and use your data. Works alongside these terms to keep your account information secure and your choices respected.
LEGAL REFERENCE
Our Terms Shape Your Account
These terms govern how wayang spin operates for you. We've built them around Indonesia's payment landscape—DANA, OVO, GoPay and QRIS—and the lobby access you get the moment you...
Account SecurityPayment ClarityLobby AccessDispute ResolutionYour Rights
Policy Foundation & Jurisdiction
wayang spin operates under the terms outlined here. These terms apply to all account holders in supported Indonesian regions where local law permits our services. By opening an account, you agree to these terms in full. We reserve the right to update them with notice. Disputes are resolved through our support channels first, then escalation paths as outlined below. Your account remains
your responsibility; keep your login details secure and report any unauthorised activity immediately.
Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.
PLAYER SUPPORT
How to Reach Us
Team online
Live Chat
Open the chat widget in the bottom-right corner of your account. Our team responds during business hours to answer questions about your account, payments or these terms.
Email Support
Send detailed questions to [email protected]. Include your account email and a clear description of your issue. We aim to reply within 24 hours.
Account Settings
Visit your account settings to update contact details, review transaction history and manage your payment methods. Changes take effect immediately.
TRUST MARKERS
Why These Terms Matter
Transparent Policies
We write our terms in plain language so you know exactly what to expect. No hidden clauses; every rule is here for your account safety and ours.
Indonesia-First Design
These terms reflect how we operate in Indonesia. DANA, OVO, GoPay and QRIS are built into our payment flow because they're how you move money.
Account Protection
Your account is yours alone. We outline how we protect your login, your funds and your transaction history. Security is non-negotiable.
Dispute Pathways
If something goes wrong, we have clear steps to resolve it. Our support team handles most issues; escalation paths exist if needed.
Regular Updates
We review these terms regularly and notify you of changes. You'll see updates in your account dashboard before they take effect.
Your Rights Upheld
These terms protect both of us. You retain all rights to your account, your funds and your data. We outline what we do and don't do with them.
WHY THIS PLATFORM
Consistency Across Our Policies
Payment Terms
Details how DANA, OVO, GoPay and QRIS deposits and withdrawals work. Tied to these terms; both govern your account transactions.
Responsible Account Use
Outlines account limits and self-management tools. Complements these terms by giving you control over your account activity and spending.
Dispute Resolution
Step-by-step process for resolving account issues. Referenced in these terms; both documents work together to resolve conflicts fairly.
Cookie & Tracking Policy
Explains how we use cookies and analytics. Supports these terms by clarifying what data we collect and why during your lobby sessions.
Affiliate Terms
If you refer friends, this policy governs rewards. Separate from these terms but aligned; both protect your account and referral earnings.
Account Closure Policy
Details how to close your account and what happens to your funds. Directly referenced in these terms; both ensure a clean exit process.
AT A GLANCE
What Defines Our Brand
Instant Lobby Access
Open your account and the full lobby is yours in...
Local Payment Flow
DANA, OVO, GoPay and QRIS sit right in your chip...
One-Tab Switching
Live baccarat, Aviator, Sweet Bonanza and our sportsbook live under...
Mobile-First Design
Your account works on phone, tablet and desktop. The lobby...
Real-Time Transactions
Deposits and withdrawals move the moment you confirm. No pending...
Support When You Need It
Live chat, email and account settings give you three ways...
Questions About These Terms
These terms apply to accounts in supported Indonesian regions where local law permits our services. If you're outside these regions, different terms may apply. Check your account location in settings or contact support to confirm.
We handle violations case-by-case. Minor issues get a warning and a chance to fix them. Serious breaches—like account sharing or fraud—can result in account suspension or closure. We'll notify you and explain why.
No. We'll notify you of changes in your account dashboard at least 14 days before they take effect. You can review the new terms and decide whether to continue. Continuing to use your account means you accept the update.
Contact our support team with details. We'll review your case and explain our decision. If you're still unhappy, escalation paths exist. We aim to resolve disputes fairly and transparently within 30 days.
Yes. We encrypt your payment information and never store full card or wallet details. Your payment methods are protected by the same security standards we use for your account login and transaction history.
Yes. Visit your account settings and request closure. Any remaining balance will be withdrawn to your registered payment method within 5 business days. Your account data is retained per our privacy policy.
Payouts are processed to your registered payment method—DANA, OVO, GoPay or QRIS—within the timeframe shown at withdrawal. We don't hold funds; they move the moment you confirm. Your account balance always reflects what you have.